Ordering in our shop

In our shop you will find a list of what we offer under “Products”. There you will find your shopping basket which you can fill up with items as you wish. The shopping basket can be accessed at any time by clicking on the shopping basket button next to the national flags.

How to order in 5 steps:

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Step 1:  Clicking on the “Order” button places the desired product in your shopping basket.

Step 2:  You will be taken to your shopping basket automatically. The standard order quantity is 1. If required, you can change this in the grey shaded field and then accept the change by pressing the “Update” button. The “Delete” button next to it allows you to remove items from your shopping basket. “Back to shop” allows you to continue shopping; otherwise you can access the contact form via “Go to order”.

Step 3:  After you have filled in your contact data and accepted our General Terms and Conditions of Business, you can submit your order with the corresponding button. After the ordering process has been completed, you will receive an order confirmation together with an invoice from us by e-mail.

Step 4:  After you have submitted the order for the required product, the course(content) or the lecturers’ network (content) will be activated for you. You will receive your password from us by e-mail.


Step 5:  After the ordering process and your registration have been completed, you will be able to use the contents that you have purchased on our e-learning platform.

Postage costs & delivery

When you buy our e-learning products, you do no incur any costs for postage. After your payment has been received, the product you have purchased will be activated for you. No material goods will be sent out by post.

If your order any reports, articles or books, they will be sent out by post, and will generally be delivered by Deutsche Post DHL. Postage charges vary according to the destination country and the products ordered. You will of course only pay for postage once with each order. The amount applicable for postage will be determined and displayed as part of the ordering process after you have entered your contact details. If a number of articles are ordered, they will be sent at the most economical total price.

Payment options, prices and value added tax

The prices we indicate are the final prices including value added tax. If you are ordering from outside of Germany, please read our notes relating to value added tax, which you will find below.
Payment is made against our invoice, which will be sent to you by e-mail as a PDF file immediately after we receive your order.

Bank details:

Payee: Prof. Dr.-Ing. W. Hesser
Hamburger Sparkasse
Sort code: 200 505 50
Account No: 10904010 90
IBAN: DE43 2005 0550 1090 4010 90
BIC (SWIFT CODE): HASPDEHHXXX
VAT ID No.: DE119007913
Tax No.: 51/094/00035

Value added tax:

Our e-learning offer represents an electronically supplied service as defined by the EU Directive 2002/38/EC. In this connection, the following provisions apply to orders from EU Member States and non-EU countries.

VAT in the case of export to non-EU countries:
If you order a product in our range from a country outside of the EU, you are not subject to the VAT applicable in the EU.

VAT in the case of export to other EU Member States:

If you are a commercial customer and order a product in our e-learning range from another EU Member State, you are not subject to VAT in Germany.
You are personally responsible for any tax that may be due in your own country.

VAT for private persons from the EU and commercial customers or private persons from Germany:
If you are a private person and order a product in our e-learning range from another EU Member State, you are subject to VAT in Germany. If you are a commercial customer or private person and order a product in our e-learning range, you are subject to VAT in Germany.

Contact options

pro-norm.de
Prof. Dr.-Ing. Wilfried Hesser
Nordmarkstr. 30-32
22047 Hamburg
Germany

info(at)pro-norm.de
www.pro-norm.de
Tel.: +49 (0)40 667 255

VAT ID No.: DE119007913
Tax No.: 51/094/0035

Terms and Conditions of Business & Right of Revocation

You will find our General Terms and Conditions of Business together with a Revocation Instruction here.